Buying a vehicle is a big decision—and even when you do your research, sometimes things just don’t feel right afterward. At Repo.com, we get it.
That’s why we offer a Limited Money Back Satisfaction Guarantee on many of our vehicles. It’s one of the ways we help take the pressure off and give you time to feel confident in your choice.
If you’ve never bought a vehicle with this kind of guarantee before, don’t worry—we’ll explain exactly how it works, what’s covered, and how to take advantage of it if needed.
Unlike a final sale or auction-only environment, this guarantee gives you a bit of breathing room after the purchase. That way, if something unexpected comes up—or the vehicle just isn’t the right fit—you’re not stuck.
In each eligible listing, you’ll see it clearly marked in the listing description. If you’re unsure, you can always ask us before buying.
We’ll walk you through the steps if you decide to use the guarantee, and we’ll make the process as smooth as possible.
We want to build long-term trust—not just make a sale. That’s why this guarantee exists.
We also recommend reviewing the full condition report and vehicle history report (included at no cost) before purchasing, just to be sure it’s the right fit.
The sooner we hear from you, the easier it is to help.
Have questions about how the guarantee works or whether a specific vehicle qualifies? Just ask—we’re happy to help.
See what’s available today—many listings include our satisfaction guarantee and other buyer-friendly options.
What Is the Limited Money Back Satisfaction Guarantee?
It’s pretty simple: If you're not satisfied with your vehicle, you may be eligible to return it for a refund, subject to the terms of the guarantee.
What Vehicles Are Covered?
Most of the vehicles sold through Repo.com qualify for this guarantee, especially passenger vehicles like:
- Cars
- SUVs
- Pickup trucks
- Vans
What’s the Catch?
There’s no catch—but there are some reasonable terms to protect everyone involved. Here are the key points:
- You must exercise your return within 1 business day of completing your purchase contract (defined by the days that we are open for business).
- The vehicle must be returned in the same condition as it was sold.
- You’ll need to cover the cost of returning the vehicle, including transportation if applicable.
- Mileage limits apply—the vehicle can have no more than 100 new kilometres on the odometer.
Why Do We Offer This?
Most places don’t. Dealers typically sell vehicles without a contract return option and many auction platforms have no return policy at all. But at Repo.com, we know:
- Not everyone is a mechanic
- Some people are buying sight-unseen
- Situations can change quickly
How to Know If a Vehicle Comes with the Guarantee
When you’re browsing listings, check the description. If it mentions the Limited Money Back Satisfaction Guarantee—it's likely included.
What If I Change My Mind?
That’s exactly what the guarantee is for.
If you decide the vehicle isn’t what you expected, doesn’t suit your needs, or something just doesn’t sit right—reach out as soon as possible. We’ll review the situation and let you know what options are available under the guarantee.
Final Thoughts
Buying a used vehicle doesn’t have to come with buyer’s remorse. At Repo.com, we give you tools to shop smart—like condition reports, warranties, and this Limited Money Back Satisfaction Guarantee—so you can feel good about your decision.
See what’s available today—many listings include our satisfaction guarantee and other buyer-friendly options.