Customer Conduct Policy
Together we are responsible for making Wekan Holdings Ltd. DBA Burnaby Repo.com a safe and welcoming place for everyone. When accessing our services in person, using a phone or online using an electronic device, you must:
Understand this is private property
- Register your in-person visit in the office. We keep a visitor record as per our company policy.
- Wear the proper footwear, be aware of slippery and uneven surfaces.
- No food, drinks or pets are permitted in vehicles.
- No smoking or littering on the premises.
- No unauthorized vehicles, customer parking is outside.
- No unauthorized driving on the premises.
- No disassembling or removing parts.
- No taking photographs or recording video without receiving prior written consent from management.
- No offensive language, discrimination, aggression or inappropriate conduct.
- Refrain from soliciting, canvassing, unauthorized access and taking what does not belong to you.
Be considerate
- Conduct that is disruptive, unsafe or interferes with operations is not permitted.
Be respectful
- Respect diversity, which includes but is not limited to age, abilities, culture, ethnicity, sex, language, physical characteristics, race, religion, socio-economic status, spirituality, values and personal beliefs.
- Abusive, harassing, and violent behaviour is not permitted.
Respect privacy
- Respect the privacy and space of other visitors, patrons and staff.
NON-COMPLIANCE
In situations where a customer is engaging in conduct that interferes with a safe and welcoming environment they will be asked to stop, move to another location or activity, or leave the premises.
Severe or recurring behaviours may result in being permanently barred from the premises. Attempting to return will be considered trespassing under the Protection of Property Act. Police will be notified and may take action. Depending on the seriousness of the conduct, violations may result in prosecution.
Staff may request to inspect vehicles, bags and carrying cases on the premises.
